Shipping takes 4-12 days.

At Smartvacu, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions may apply to certain types of items that cannot be returned. These include perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the return eligibility of a specific item, please get in touch with us.

If you would like to initiate a return, please contact us at emran.nazirix@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

For any further questions or assistance regarding returns and refunds, please do not hesitate to contact us at emran.nazirix@gmail.com. We are here to help and ensure your satisfaction with our products.

At Smartvacu, we strive to provide our customers with the best shopping experience. We understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive return policy in place to ensure your satisfaction.

30-Day Return Window

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• All tags and labels must be intact.
• The item must be in its original packaging.

If your item meets these criteria, you can proceed with the return process.

How to Initiate a Return

To start a return, please contact us at emran.nazirix@gmail.com. Our customer support team will assist you in initiating the return process. They will provide you with a return shipping label and detailed instructions on how and where to send your package.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right for you.

Exceptions to Returns

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include:

• Perishable goods such as food, flowers, or plants.
• Custom products or personalized items.
• Personal care goods such as beauty products.
• Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about the eligibility of your specific item for return, please reach out to us for clarification.

Exchanges

If you wish to exchange your item for a different one, the fastest way is to initiate a return and then make a separate purchase for the new item. This ensures a smooth and efficient process for both parties.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be unworn or unused, with all tags and labels intact, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at emran.nazirix@gmail.com for further assistance.

Thank you for choosing Smartvacu. We value your satisfaction and are committed to providing exceptional customer service.

TRADE NAME: SMARTVACU

PHONE NUMBER: 4352828729

EMAIL: EMRAN.NAZIRIX@GMAIL.COM